Refund policy

We accept returns only if the product received is damaged, defective, or incorrect. To qualify for a refund or exchange, the item must be returned unused, unwashed, with original tags and packaging.

Raise a Complaint Within 24 Hours:

* Share clear pictures and a short video of the issue

* Send your complaint to official whatsapp 0333-3887199

* Must be done within 24 hours of delivery

No Return/Refund If:

* You simply don’t like the product

* Color variation is minor (colors may slightly vary from display)

Refund & Exchange Conditions:

* Return the product using any traceable courier at your own expense

* We will process refunds only after receiving and inspecting the returned item

* Refunds (if approved) are made to your bank account within 7 working days

* Delivery charges are non-refundable

Important:

* Do not apply tape or stickers directly on the product box

* Poorly packed or used items will be returned back to the customer

* All returns must be sent to: WonderMatics Karachi Office