Return and Exchange

Return and Refund Policy

At WonderMatics, we prioritize customer satisfaction and strive to ensure you have a positive shopping experience with us. Our return and refund policy is designed to be simple and straightforward:

7-Day Return Policy
You can return any product within 7 days of receiving it if it meets the following conditions:
- Product is damaged upon delivery
- Product is not working as described

To be eligible for a return, please make sure:
- The product is in its original condition with all packaging, accessories, and tags intact.
- Proof of purchase (order number and receipt) is provided.

How to Request a Return
1. Contact us within 7 days of receiving the product via email at wmatics.com@gmail.com or WhatsApp at 0333-3887199.
2. Provide your order number, a brief description of the issue, and clear photos showing the problem with the product.
3. Our team will review your request and guide you through the return process.

Refunds
- Once the returned item is received and inspected, we will notify you about the status of your refund.
- Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.

Exclusions

Please note that the following items are not eligible for return or refund:
- Products that have been used, altered, or damaged after delivery.
- Items that do not meet the above conditions.

If you have any questions about our policy, feel free to reach out to our customer support team for further assistance.